Occasionally, we'll receive an e-mail or a call from a customer who's experiencing a leaky ionizer. Often the solution to the problem is easy and can be resolved without having to send the ionizer out for repair.
First, it's important to know from where the ionizer is leaking. If it's leaking from one of the hose connections (acidic hose or ¼" alkaline hose), it's important to make sure that the hoses are correctly installed. Sometimes an uneven cut on the white hose with John Guest fittings can cause leakage and may simply need a new, straight cut. The solution could also be something as simple as removing the hose from the fitting and reinstalling it. With the acidic hose, check the fitting on the back of the ionizer to be sure that it's pushed all the way to the back, not just half way. Double check that the fittings are not broken or cracked.
If the ionizer is leaking at the top or bottom of the filter, remove the filter and reinsert it back into the machine, giving it a twist to ensure a good seal on the o-rings.
Sometimes, there may be a leak at your tap where the diverter is installed. In this case, remove the diverter and add Teflon plumber's tape to the threads and reinstall. This same technique also applies to the stainless steel flex hose at the top of your ionizer.
These are basic troubleshooting tips for a leaking ionizer. If you find that your ionizer is leaking, but not sure where, it's best that you contact our Technical Service Department for further assistance.
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