Back in the saddle again

Well, Cassie and I are back from Italia (sob!) but it was great to see the team at AlkaWay (nee ION LIFE) doing a great job keeping everyone happy with their new alkaline water systems.

Yes, we are now officially ALKAWAY. It signifies a big step for us because it is accompanied with major changes within the old ION LIFE. We recognise after ten years that we are the alkaline specialists in Australia and New Zealand so we should begin to sound like them. Frankly, though I chose the original name ION LIFE, I did get tired of people asking me if it was an insuurance company.

You'll see our other changes rolling out in the very near future including a brand new customer service system that was sorely needed to maintain our expected high level of service. It will mean you will know more about what we are up to, plus have more data available to you to manage your relationship with us. The new website at www.alkaway.com.au is just the start. It's not complete, but it's up and working if you need to order a filter replacement for your ioniser.

Secondly you'll see changes in the way we look after you. We've appointed team members to manage specific areas of interest for our customers, such as our commercial clients, our gym and sports clinets, our affiliates and dealers.

Thirdly, we have appointed Graham Correy as our new general manager. Graham is exactly what I needed. As many of you are aware I'm a bit more 'creative' than practical, and the effect of my style of management on the ever-growing ION LIFE was taking its toll. I don't want a company so big that its customers just become names and numbers, but as you out there grew, my ability to maintain our relationship reduced. Graham has already instituted great system changes to how we do things and you'll notive it in the coming months.

Lots to report on and talk about now I'm back so please, if you haven't bookmarked this page, do so now. As always, I promise to keep you in the loop with the latest and most 'out there' developments in both conventional and other medicine.